Customer Service
Need assistance with your loan? Our friendly team is just a call, email, or click away. Let’s keep you moving forward.
Marietta, GA 30062
Borrower Frequently Asked Questions
Who can apply for a NuFin auto loan?
Anyone! We work with customers from all credit backgrounds—including first-time buyers, individuals with limited credit history, and those rebuilding their credit. Even if you’ve been turned down elsewhere, NuFin may have an option for you
Do I need a Social Security Number (SSN) to qualify?
No. NuFin offers financing programs for borrowers with or without a Social Security Number. If you do not have an SSN, we can still review your eligibility using alternative documents such as a valid ITIN, passport, or other identification.
How do I apply for a loan?
It's simple! You can apply directly through our partner dealerships or start the process online. Once the dealership submits your application, we’ll review it and provide a decision—often within the same day.
What kind of documents will I need?
Depending on your profile, you may be asked to provide:
- Government-issued ID or passport
- Proof of income (recent pay stubs or bank statements)Proof of residence
- Proof of insurance
- Down payment documentation
Your dealer will guide you through exactly what’s required.
How do I make my monthly payments?
We offer multiple payment options:
- Online with a debit/credit card
- Zelle through your banking app
- Over the phone with our customer service team
You choose what works best for you.
What kind of documents will I need?
Depending on your profile, you may be asked to provide:
- Government-issued ID or passport
- Proof of income (recent pay stubs or bank statements)Proof of residence
- Proof of insurance
- Down payment documentation
Your dealer will guide you through exactly what’s required.
What happens if I am late on my payment?
We understand that life happens. If you're going to be late, it’s important to contact us as soon as possible. Keep in mind that late payments can result in late charges and may impact your credit if not addressed. The sooner we hear from you, the better.
How do I contact NuFin if I have questions?
You can reach our support team by phone, email, or text . We’re here to help with everything from payment questions to account updates. Click here to visit our contact us page.